Introductie
Begin 2020 al eens diverse research gedaan waardoor we begin 2021 kozen voor diverse Google Forms. Het is niet dat er een gebrek is aan systemen, maar veel zijn veels te uitgebreid, moeilijk eigen te maken, lastig te customizen, en/of alleen beschikbaar in het Engels. Maar toch .. zou het vet zijn. Hieronder een korte lijst.
Wat is ITSM?
IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service. A typical ITSM scenario could involve asking for new hardware like a laptop. You would submit your request through a portal, filling out a ticket with all relevant information, and kicking off a repeatable workflow. Then, the ticket would land in the IT team’s queue, where incoming requests are sorted and addressed according to importance.
Source: https://www.atlassian.com/itsm
ITSM Research (non-WP)
FreeScout
FreshDesk
FreshWorks
Added to this list on 2021-JUN-23, due to using it myself on bouncingsprout.com with an ability to include a real-time screenshot!
HelpScout
… but with a lot of great plugins (for EDD for example)
https://www.helpscout.com/pricing/
iTop
JIRA servicedesk system
PC Repair Tracker
http://pcrepairtracker.com/page/
Price: $125.
OSticket
Voordeel: open-source
Nadelen: waardeloze UX
OTRS community edition
RepairDesk.co
WHMCS Support Tools
https://www.whmcs.com/integrated-support-tools/
ITSM research WordPress
Voordelen t.o.v. vorige hoofdzaak is integratie met wordpress == alles-in-1 oplossing. Maar kan dat ook een nadeel zijn.
Generieke artikelen:
- https://www.wpexplorer.com/best-wordpress-helpdesk-plugins/
- https://www.isitwp.com/best-wordpress-help-desk-plugins/
Awesome Support
URL: https://wordpress.org/plugins/awesome-support/
Voordelen: best by far!
Nadelen: nog niet in NL beschikbaar
RepairDesk.co Woo API plugin
SupportCandy
Added: 2021-APR-05
URL: https://supportcandy.net/
WooCommerce support: https://supportcandy.net/downloads/woocommerce-integration/
GPL modules: https://www.gplvault.com/product-category/wordpress-plugins/supportcandy/
Skrill: plastic
WooCommerce Freshdesk add-on (GPL)
WSDesk
URL: https://elextensions.com/plugin/wsdesk-wordpress-support-desk-plugin/
- My Dutch / NL WordPress Translation contributions: October 2022 - October 9, 2022
- My Dutch / NL WordPress Translation contributions: August 2022 - August 23, 2022
- [NL] Ultra Light digital nomad Europe travel with Ryanair / Wizz Air - August 20, 2022
- My Dutch / NL WordPress Translation contributions: July 2022 - July 27, 2022
- My Dutch / NL WordPress Translation contributions: April 2022 - April 2, 2022
Communities I have been 'hanging out' regularly over the past two decades.
- Nomadlist.com since 2022-04
- Empire.Kred since 2021-07
- Karma-Lab.com since 2019-01
- Invision Community since 2018-05
- Insanely Mac since 2018-02
- eGPU.io since 2017-04
- Tech Inferno since 2016-08
- forum.VestaCP.com since 2016
- WordPress.org since 2015-12
- Couch Surfing since 2014
- BitcoinTalk.org since 2014-03
- Warrior Forum since 2013-07
- Empire Avenue since 2013
forum.OSXLatitude.comsince 2011-08- Envato (i.e. CodeCanyon) since 2011-07
- TripAdvisor since 2010-09
MoneyMakerGroup.comsince 2007-03- HardWare.info since 2003-08
- SynthForum.NL since 2001-11
- gathering.tweakers.net since 2000-11
Note: links go to my profile on those respective sites. Connect with me if you like.
- EarnWithEarnie.io since 2022
- EarnWithEarnie.net since 2018
- BestProfitsTeam.com since 2017
- CycleClubMembers.com since 2015
- BestSTIFORPteam.com 2013-2021