e-support system

Although a simple contact form suffices for most contact requests, I rather have an online system in place separate from my email box. Functional expectations:

• need for: ticket system with a attachments, follow ups, custom fields

• no need for: knowledge base, FAQ

 
To be able to select the best one I’ve done some research on the alternatives (as I always do ):

• osticket.com ; market leader. osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

• eticket.com ; started out as a fork of osticket. Last version October 2008, project no longer maintained

• Trellis

• hesk.com

• OTRS ; very clean interface

• WordPress Advanced Ticket System (WATS)

 
WATS really has all the features I was looking for, but … it messes up both my blog as well as user management. After experimenting with all the demo accounts of the other solutions, and reading this comparison article, I’ve decided to use Hesk.

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About Earnie Rhyker

tech pioneer | intellectual BadAss | ethical lifehacker | WordPress Developer & Polyglot | information activist | blogger | added value services provider | multimedia enthusiast | senior linux server administrator | geek | bitcoin investor | laptop entrepreneur | open source contributor | hackintosh fanatic | charity donator | accredited top MLM networker & internet marketer 2014-2016 @ BFH | digital expat

• My Dutch / NL WordPress Translation contributions: October 2022 - October 9, 2022
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Communities I have been 'hanging out' regularly over the past two decades. 

• Nomadlist.com since 2022-04
• Empire.Kred since 2021-07
• Karma-Lab.com since 2019-01
• Invision Community since 2018-05
• Insanely Mac since 2018-02
• eGPU.io since 2017-04
• Tech Inferno since 2016-08
• forum.VestaCP.com since 2016
• WordPress.org since 2015-12
• Couch Surfing since 2014

• BitcoinTalk.org since 2014-03
• Warrior Forum since 2013-07
• Empire Avenue since 2013
• forum.OSXLatitude.com since 2011-08
• Envato (i.e. CodeCanyon) since 2011-07
• TripAdvisor since 2010-09
• MoneyMakerGroup.com since 2007-03
• HardWare.info since 2003-08
• SynthForum.NL since 2001-11
• gathering.tweakers.net since 2000-11

Note: links go to my profile on those respective sites. Connect with me if you like.

• EarnWithEarnie.io since 2022
• EarnWithEarnie.net since 2018

• BestProfitsTeam.com since 2017
• CycleClubMembers.com since 2015
• BestSTIFORPteam.com 2013-2021